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Archive for April, 2009


Will PPI Ever Work?

Would you believe the reputation of payment protection insurance (PPI) could sink any lower? Well it has as the cost of the already controversial PPI is at an all time high due to soaring unemployment.

British Insurance has put its premiums up by 170 per cent in the past year. The Post Office has repriced its PPI product and reduced the level of coverage it offers, and other insurers are expected to follow suit as increasing numbers of people claim on the insurance.

The changes to the Post Office product will affect existing as well as new customers, as insurers are allowed to change the terms of the policies as long as they give consumers 30 days notice.

The maximum amount of cover people can have under the group’s lifestyle protection product will fall from £2,500 a month if they are unable to work due to an accident or illness or if they lose their job, to £1,500. People will also have to wait for 90 days after they have stopped working before they receive any money, compared with a previous 30 day waiting period.

Further more Those considered to be at high risk of unemloyment or illness could see their premiums soar to as much as £7.35 per £100.

Just a short one today, there’s talk that Payment Protection Insurance (PPI) claims could cripple the banks as they have no money. This is a point we beg to differ on, in fact to see just how much money UK banks have available to them, take a look at this BBC article: http://budurl.com/bankcharges.

It shows in detail what the most powerful Governments in the world are pumping into their economies to keep them alive. You should see how much taxpayers hard-earned is being used in the UK, eye-watering doesn’t quite cut it.

This recession that we’re all in is said to be easing and so it should be with the amount of money the Government has pumped into the problem (FYI: for ‘problem’ read ‘banks’). The money, all £1.2 trillion of it, has been firing of the printing presses as fast as it’s been squirrelled away by those ‘lenders’ that have greatfully received it. And with all this money in the system, there’ll be no excuse not to pay out on bank charges claims. By the by, i’m not sure ‘lenders’ is an appropriate name for them at the moment.

The irony is; all this taxpayers money that’s being used will enable the banks to make fantastic profit off the back of us, as we have to settle for uncompetitive and seemingly unfair financial products. Take mortgages for example, the Bank of England’s base rate is at an all-time low of 0.5%, yet almost all mortgage and loan products have an interest rate at above 4%. And as for savings rates, they’re at one of the lowest points on record. All of this means there’s huge profitability available for banks, even more than they’ve experienced throughout the recent economic peak.

It seems that reclaiming bank charges and PPI could be the one and only way to get anything out of our current financial system, as savings and investments aren’t doing much. But if you do get your bank charges back, look out for familiar coins and expect a feeling of da-ja-vous as it’s our taxpayer money that will be used to refund much of the bank charges, due to the part-nationalisation of the banks.

Sure, the Government will get the tax money back off the banks eventually and no-doubt make a tidy profit from the interest on-top. But One can only hope Gordon’s played them at their own game and made sure it was at well over 4%.

You’ll remember our recent blog entry about the Office of Fair Trading’s decision to slash credit card charges, great news but banks being banks; they’ve found another way to get hold of your money.

Credit card interest rates have reached their highest level for over two years despite the base rate being at the lowest point for 315! MoneyExpert.com say the average interest rate charged has increased by 1.1%, despite the base rate plumeting from 5.25% to 0.5% over the same time.

With current outstanding credit-card debt in the UK at around £64.8billion, the increase in credit card interest rates will generate an extra £712.8million a year for card firms, which means they should be able to pay us back our tax-payers bail-out and unfair fees, no problem!

Unsurprisingly, at a time when we all need to dig deep and cash is hard to come by, the biggest interest rate rise is for cash withdrawals from your credit card. And when it comes to purchases and balance transfers, there’s been a hike in credit card charges there as well, just to make sure they’re clawing in as much as possible from us all.

When it comes to claiming back unfair Payment Protection Insurance (PPI) charges, there’s one thing you can guarantee your banks and lenders will do – drag their feet. In fact, some are so good at it, they may even have a textbook all about the best stalling tactics when it comes to paying out.

For us, it’s not a problem because we know how to manage the banks and make sure client claims are handled as quickly as possible. But for the individual who’s claiming their PPI payments back on their own, these tactics can have serious consequences.

Now, as usual, there’s a few high profile offenders when it comes to seemingly holding back or turning down mis-selling claims, these are: RBS, Northern Rock and Lloyds TSB. Recent figures showed that in most cases, most banks will pay out within six months, but customers of this trio generally have to wait over 12 months.

There’s around 35m PPI policies held in the UK and many of these are believed to have been mis-sold. With this in mind; RBS, Lloyds TSB and State-backed Northern Rock need to seriously consider playing ball and speeding up the process; because they’ll no doubt be seeing a lot more completed PPI claim forms coming through the H.O. letter box.

It looks like there could be many more people wanting to dispute credit card charge fees once the holiday season comes around. Any British holiday-makers going abroad (count them on one hand) this summer will be hit by a sledgehammer to the wallet thanks to the weak pound and the charges for using their cards abroad.

This has never been more apparent than right now, as credit card rates are climbing despite interest rates being at a historical low. A typical £3,000 credit card debt will accrue an extra £26.40 compared with two years ago, according to MoneyExpert.

To put some perspective on that – in the past 12 months, credit and debit card charges have risen by 6%, bringing in an extra £755m in fees for the banks. With that kind of income, I’m sure they can afford to pay out when someone decides to dispute credit card charge fees!

Even Nationwide, which bangs on about it’s fee free foreign shopping, has plans to charge customers for using their cards outside Europe. These developments have encouraged many financial experts to signal the end of free banking, but with all these charges, I’m wondering if such-an-era ever existed.

PPI Given Away For Free

Mention Payment Protection Insurance (PPI) to 20 million people (best use a loudspeaker) in the UK and you’ll see a cringe, a possible eye flicker and probably a grimice as they recall how much money they’ve been taken for.

Despite this, some major players in the UK car industry believe they can re-invent PPI’s negative image and use it as a add-on to make sure they get the sale. Renault, Honda, Nissan, Volvo, and General Motors are now offering free PPI with the sale of certain models and more manufacturers are expected to follow suit.

How strange that PPI, the three letters that have become synonymous with bad practice resulting in many a PPI claim, is now being used as a ‘unique selling point’.

Now, as we all know, ‘free’ doesn’t always mean ‘free’ and there’s bound to be clauses so if you’re looking into it, make sure you get hold of and read all the details. And don’t worry, we’ll be keeping an eye on them for you as well.

One story in the news recently highlighted just how unfair bank charges can be. It was the story of Bernadette Mardon, the disabled grandmother who was charged a fortune by Natwest for accidentally going overdrawn by just a few pounds.

This woman like many people had set up a direct debit account with a charity organisation. Every month £4 would automatically be paid from her account to a charity that provides guide dogs to the blind. When one month this payment forced her to go overdrawn she was told by Natwest that she would have to pay a £40 maintenance fee on top of an unbelievable £160 overcharge. And people say you’re repaid for your good deeds.

Unable to pay the fee, she appealed to her bank to wave the charges. She was told by Natwest’s head office that they would drop the £40 fee but she would be given absolutely no leeway on the £160 overcharge.

This story isn’t completely bleak though. When Bernedette spoke out about these unfair bank charges to an independent party, Natwest refunded the fees within an hour. This is proof that even if your bank attempts to justify their bank charges, you may still be able to claim them back.

PPI Costs Rise

Now, as I understood it; Insurance is designed to ensure that something lost or damaged is covered, be it your job, your mobie phone or your car. And for this reassurance and expert service, you pay a premium, fair enough – that’s how the economy ticks over.

So why then, do Payment Protection Insurance (PPI) firms; insist on mis-selling cover, refuse to provide unemployment-only cover and increase their premiums by up to 40%? I mean, come on – consumers are acting responsibly by trying to ensure their bills are paid if they lose their job and PPI insurers are offering inappropriate cover at high prices or none at all.

According to the Association of British Insurers, over 20,000 PPI unemployment claims were received in 2008 – an increase of 200% on 2007. This number will no doubt rise in line with unemployment, resulting in even higher PPI claim numbers, more unsupported customers and more debt.

Media reports say the cost of protecting a typical £750 mortgage repayment has risen from £37.50 to £50 per month, making it harder for people to protect their mortgage payments, secure their home and keep a roof over their heads.

Banks rising prices for financial support – don’t they know there’s a recession on? – I guess you don’t have to worry about these things when you’re getting multi-billion ££££ bail-outs from the tax-payer.

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