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Archive for June, 2009


A recent study by consumer watchdog Which? has revealed that banks and lenders are doing everything they can to make as much money as possible from Payment Protection Insurance (PPI) before it’s banned from sale alongside loans.

No surprise there then, in fact it’s got so expensive to have a regular premium policy that the overall costs are similar to the single premium policies that caused so many people to claim a PPI refund and featured at the centre of the PPI disgrace row.

Not all lenders are still offering PPI policies based on the advice of the Financial Services Authority (FSA) and ahead of a ban imposed by the Competition Commission. Some however, are and the Which? research showed that a £5,000 Santander loan with regular premium PPI (which isn’t lumped on-top of the loan and doesn’t incur interest) – costs the same as single premium PPI would have in 2008!

Now that’s not exactly in the best interests of the customer is it? And leads us to think that we’ll be busier than ever as more people make ppi claims to get back the money that they feel was taken unfairly.

Essentially, those lenders that still provide PPI are looking to squeeze every last drop out of their customers before the ban comes into play next year. When will a lender stand out from the crowd and just offer a good, honest service to the benefit of the customer, it’s not a lot to ask is it?

Call it Karma, Just Deserts or Long Over-Due, but finally payment protection insurers have felt the wrath of the chairman of the Financial Services Authority (FSA), Lord Turner, for hiking prices and reducing cover. About time.

At a time when the likelihood of unemployment-related claims is greater than ever, credit providers are happy to move the goal-posts and charge policy holders more for less cover. It’s pretty shocking that insurers, who have the trust of millions of people, can turn around and so blatantly disrespect the best interests of their paying customers.

A couple of months back we wrote about these rising costs and even now, we’re still seeing insurers restrict cover and hike prices. But given that insurance is the delivery of a promise and policies are sold on the basis of that promise, there could be plenty of ppi claims in the pipeline as people try and get their money back.

More Unemployment Means More PPI Claims

More and more people will need their PPI policy to support them over the coming year with the Association of British Insurers (ABI) reporting that PPI unemployment claims are soaring. In fact, claims at the end of January reached 32,099, which represents a 203% increase on the previous year.

In his speech, Lord Turner asked: “How many consumers would have taken up this cover if they had known that at the very time they needed the protection more, the price of it would significantly increase or the amount of cover decrease? This is an area where insurers must expect us to intervene to address poor consumer outcomes.”

Basically, you keep shafting customers and we’ll be on your case – which is great to hear. Because as a victim of mis sold or unfair insurance, you can make PPI claims and now that the insurers are getting it in both ears, they’ll be more inclined to pay back what’s owed.

With the recession still biting and unemployment showing no signs of slowing, more and more people are looking to PPI claims as a good way of bringing some money in.

In fact, the Financial Ombudsman Service (FOS) is predicting an 18% rise in complaints over the next 12 months and expects to take on 150,000 new cases in 2009/10. This figure will be up 127,471 on last year.

Commenting on the potential backlog of cases that could develop, FOS external relationship manager Niall Jeewoonarain said the Ombudsman had “lost patience with large firms stalling complaints”.

Complaints about mortgages and PPI refunds would fuel most of the rise in cases, he said. And with the ombudsman clamping down on lenders taking their time to resolve claims, the number of cases to reach a conclusion is expected to go up from 113,000 to 165,000 over the 12 months.

In addition to the increase in pressure on the lenders, the outsourcing of the adjudication of PPI complaints to accountants Deloitte should help the ombudsman to close more cases.

If you’ve not yet bothered to check for unfair payment protection insurance (PPI) on your borrowings, then this might just make you dig out that paperwork.

A couple who made a claim after finding PPI payments on their statements ended up with a cheque for a staggering £27,000! It was a recent news article that revealed one of the highest ppi refunds on record.

The couple took out a £100,000 loan with lenders FirstPlus and were advised by the company that taking out PPI with the loan was compulsory when it was actually optional.

After going through the claim process, the Financial Ombudsman conducted a full investigation into the policy which found that the insurance was completely useless and FirstPlus were forced to arrange the large payout of £27,000

And rightfully so, when you look at how the lender was making money hand over fist from the arrangement; the added cover meant that the couple would have to fork out £155,000 in repayments including almost 30k for misold PPI which they did not know about nor want.

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