Testimonial
I am in receipt and thank you for the enclosed cheque..
Mrs A. Dorris

Archive for August, 2010


So, despite all the cuts that have been made, the Government still need to borrow money and throughout July indebted us all to the tune of £3.8bn. Not good it seems and you’ve got to wonder where this money is going, because it ain’t going to help PPI claims victims what with the £2bn MOJ cut being announced. But, £3.8bn is a damn sight better than the month previous when it borrowed £14.7bn and May, when it had a £18.4bn hand out. The good news is: based on last years figures, the amount borrowed in July has been halved. Yippee. And who do we have to thank for keeping us up to date on the the ConDem bank account? Why, the Office for National Statistics (ONS) of course!

In total, public borrowing for the four months of the financial year so far totals £44.9bn. with the severe drop last month being due to 2nd installment tax payments. The OBR or Office for Budget Responsibility is predicting a total borrowing figure of £149bn for the financial year 2010/11, down from £155bn in the year previous. So we’re going the right way, but with a net debt of £816.2bn or £927.4bn if you include bank bail-outs, we’ve still got quite a journey on our hands. Thank you Johnny Banker you absolute bleedin…

With the amount of claims that we’ve been handling this year, it came as no surprise that there has been a whopping 21,000 PPI claims and complaints made to the The Financial Ombudsman Service (FOS) since April. This amount includes almost 2,000 in the last week alone, adding to the 114,500 consumer complaints in the last five years.

The level of awareness about mis-sold PPI has increased dramatically recently with more TV advertising appearing and more claims companies setting up. This development within the industry has lead to over half of the 114,500 complaints being made within the last 18 months. But what difference have all these complaints made? Well, the Financial Services Authority (FSA) has so far fined 24 firms in the UK to the tune of £13 million.

The Ministry of Justice (MoJ) is one of the largest departments in Government, it’s job is to manage prisons, oversee criminal cases, ensure democracy and regulate PPI claims companies like us.

The MoJ is one of the largest departments with a budget of £9.2bn

Under new instructions from the PM to cut £2bn in costs from the department, a third of the MoJ’s 80,000 staff could see their jobs at risk. To give some idea of huge an amount that cutback is, £2bn could pay for the entire prison service for a year, despite this the MoJ is taking it seriously and has asked all it’s departments to find savings of between 25% and 40%. It goes without saying that, for mis-sold PPI alone, the MoJ does a pretty important job and one that allows no room for compromise or sub-standard practice.

The fear is that with the MoJ’s funding cut they may not be able to provide an adequate service, putting citizens and consumers at risk of dealing with unscrupulous individuals or companies.

As we’ve mentioned frequently over the last 18 months, the Financial Ombudsman Service (FOS) and The Financial Services Authority (FSA) have been overwhelmed by the number of PPI claims they’ve received. With consumer awareness growing and times harder than ever, the thought of regaining some money has proven to be an attractive prospect for many struggling Brit.

So, to help the FSA deal with the increase in claims, resources were shifted around and the Financial Services Act 2010 gave them the ability to make firms compensate clients through a collective redress scheme. Collective redress is similar to the US class action tool used to combine multiple identical claims into one claim against the alleged offender. This method would save a lot of time and resources and could mean quicker payouts but the power can only be used in against offences that a court or tribunal would find to be failures and the Limitation Act 1980 would limit victims to making their claim within 15 years of the failure occuring.

As a company that helps people fight the banks to get their hard-earned money back, we always like it when a bank or lender steps up and does things differently. Whether it’s giving something back (to customers and the community), owning up to a flaw, delivering a competitive product or just providing an excellent service – a bank that goes that extra mile really stands out.

So we couldn’t help but notice that Thursday saw a MASSIVE step in alternative banking and one that could be the start of something exciting for financial consumers across the UK. We touched on it in Tuesday’s blog… this giant step was made by Metro Bank, the first new high street bank in the UK for over 100 years and they definatley do things differently. Customers are provided with lollipops and dogs with biscuits as well as free coin counting machines for customers. They’re open 7 days a week, from 8am – 8pm weekdays and have a retail-industry-style focus on customer service.

Whether they prove to be the revolution that the UK banking industry needs remains to be seen, but with Tesco Bank not far off branches in their supermarkets, the future is looking fairer and more competitive for financial consumers who are willing to shop around.

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