Frequently asked questions

I signed a document agreeing to their bank charges when I opened my account. Do I still have a case?

If a contract breaches any statutory law, it cannot be classed as valid and upheld. Unfair penalty charges are classed as illegal according to The Unfair Terms in Consumer Contracts Regulations (1999). So if you signed a document when opening your account that said you will be charged a certain amount for a bounced cheque, they cannot enforce this unless they can prove it was an administration cost, therefore you have a case against them.

How successful will you be getting my bank charges back?

We cannot guarantee we will win, but it does not cost you anything to try as we operate on a strict No win – No fee basis.

To get your PPI Payments back the easy way, call FreePhone 0800 840 7292 or fill out the quick and easy online form.

I've heard I will have to pay for each statement I request from the bank. Is this a legal?

The Data Protection Act 1998, clearly states every individual has a right to a copy of ANY personal data held about them. Your bank statement would be a document holding personal data about you; therefore you have a legal right to a copy. The charge you may get for requesting it will not be for the individual statement but may be a one off administration fee (which can only be a maximum of £10)

Are all bank charges illegal?

The bank can only charge you a true reflection of their administration costs incurred. For example if a cheque is bounced, the bank has to return the cheque to you, update you account and let the recipient know also. This is a little bit of work generated by your action. A recent segment on The Money Programme calculated the highest cost that is incurred by a bank for fixing a problem is £4.50. If this is true then any charge they present to you over this figure is classed as illegal.

If you're unsure whether you have a PPI claim or want to get your reclaim started, simply fill out the secure online form or give us a call today on 0800 840 7292.

How do I know what the exact administration costs were for the bank to figure out if they are overcharging me?

Asking them is the first stage. The legal challenges that have incurred with the banks are a result of you not believing them or if they refuse to tell you. The majority of work in this day and age is done electronically. This does not take up much man power, or incurs much cost. When a cheque bounces, someone has to decide which button to press at a computer. Then a letter is generated electronically and posted out to you. Therefore the cost can be calculated as a few minutes of someone's time and the postage of a letter to you.

If you feel that this is not the same cost as the £30 they have charged you, legal action against the banks can be taken. In a court of law the banks would be forced to explain to a judge exactly how their charges were calculated.

Can I recover my own bank charges back?

Yes, you can make PPI claims yourself but it can be quite a lengthy time–consuming process, and if not handled correctly can be a waste of your time.

To start your PPI refund and get your money back in your pocket, call FreePhone 0800 840 7292 and speak with one of our friendly PPI claim experts.

What bank charges can you claim back?

Any charge applied to your account, (whatever name it has been given) that is more than the cost it incurred them to right the wrong is unfair, and can be claimed back.

The charges for setting up a direct debit or any other normal account service, if it is an admin cost cannot be claimed back. If you do get charged and are not exactly sure what it was for, contact your bank and ask them to explain it.

If your bank insists the charge is not a penalty charge, but you are unsure, it is better to include them in your request, and let the authorities decide.

When I asked the bank for my charges to be refunded, they refused. What can I do now? Keep asking for them. This is normal in the process to reclaiming back the charges. They will never just want to give you money back, so at every stage they will try and make you give up. Ask them for all your files, under the Data Protection law, they must provide you with this. Work out exactly how much they owe you, and write a letter asking for that amount.

How much will it cost me?

We only operate on a No Win–No Fee basis. So there are absolutely no upfront costs to you, and if your claim was to be unsuccessful, you still have lost nothing!

Getting your money back from unfair PPI payments have never been easier. Just pick up the phone and dial 0800 840 7292 to speak with one of our friendly advisors or fill out the quick enquiry form here.

What if you are not successful in recovering my bank charges?

You will incur no charge unless the claim is successful and even then it will be at the rate specifically agreed beforehand. If we are unsuccessful in your claim, you do not pay us anything. Not a single penny, we will take the cost on ourselves.

Again they will most probably refuse; this is when court action comes into play.

I've noticed in most cases the banks are paying out before going to court, why would they put up a fight at all?

In the majority of cases it costs the banks more to fight in court than to pay out what they are asked for. It is also an image thing; they look better to existing and potential customers if they pay out, but they will put up a long fight not to until then.

What details do you need from me?

To begin with just your full name, address and consent to proceed.

Banks lenders have made billions from unfair PPI, don't let them keep your money. To get your hard–earned back where it belongs give us a call today on FreePhone 0800 840 7292 or fill out our easy online form now.

Why do you need my bank statements?

To calculate the exact amount of charges we can recover for you and the added interest you may have incurred, we need to know the date and amount of each and every single charge. This information is then used in our correspondence to the bank and if it goes to court.

What are your privacy procedures?

All information is securely kept and in full compliance with the Data Protection Act. Please refer to our Privacy Policy for full details.

To get all the money back you are owed due to unfair PPI payments, call our expert claim team on FreePhone 0800 848 7292 now or submit our quick online enquiry form.

How long does it take?

It is in our and your best interest that we complete your claim as soon as possible. Claims depend on the amount claimed and the bank being dealt with. Claims will generally take longer if court action is required. But we will endeavour to keep you informed at all stages.

Do I need to open a new account?

Banks will not want to lose your custom, and therefore they will not want to close your account if you make a claim. However it is still well within the rights of the bank to close your account as you will be essentially disagreeing with the terms and conditions of the account.

Therefore it may be in your best interests to open up an alternative bank account just in case.

Make sure you get all your money back from unfair PPI payments by calling 0800 840 7292 now and speaking to one of our friendly PPI claim experts. Or if you're short on time, fill out our quick and easy online form and we'll get back to you in a jiffy!