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It’s been a decade of financial disarray across the industry that’s seen endowments mis-sold, payment protection insurance mis-sold, unfair bank charges levied and court cases lost and won. When it comes to mis-sold PPI, this scandal has grown and grown to encompass more and more companies. Countless investigations have found that providers are mis-treating customers and as a result, more than 10 firms, including EGG, Alliance & Leicester and Capital One, have been fined.
Despite all the bad press, regulator pressure and consumer complaints, the less than satisfactory standards continue. It was only as recent as November that some providers agreed pay PPI compensation to their customers. Lets hope for a fairer, better regulated 2010.