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Tag Archive: ppi facts


After the public continues to be irate over the PPI scandal, many politicians, citizens and advocacy groups are calling for regulation. Although the prospect of regulation sounds welcoming to many people, others see potential problems.

One of the critics of regulation is Steve Devine. Devine is the chairman of Protect, a trade organization dedicated to looking after the interests of competition and industry standards. Devine urges against regulating the PPI market, arguing that doing so will pose a number of challenges to the protection market.

Devine insisted that people in the industry don’t know how bad the scope of the problem is. He said that the government argues that regulation is directed towards PPI products after the scandals recently faced. However, the regulation could also be directed towards a number of other problems.

Devine warns other industry professionals that the problem may also effect other insurance companies. He is concerned that these other professionals will expect that the PPI regulation isn’t going to have any impact on them. He urges everyone in the protection markets to speak up against any form of PPI regulation, regardless of what their sentiments are towards PPI products themselves.

Devine says that any products associated with personal, accidental and sickness are at risk of being monitored. If he is correct, the PPI regulation could raise costs for consumers on these products as well. A similar trend may be transpiring with European banks, as they start implementing new fees to make up for lost profits.

Devine’s biggest concern is that any bills regulating the industry are likely to be very subjective and open to interpretation. This is going to leave insurers and other industries providing protection services concerned as to whether or not their products will be covered.

The Financial Services Authority has stated that it is reviewing and potentially revising the bill. They will inform everyone in the protection markets which products are and are not covered. Devine feels the current wording of the document is left too ambiguous and open to interpretation.

Need some cash or a job? Worry not – the banks have got it covered. There was us thinking that they mis sold PPI to make billions of profit from useless and expensive insurance cover that would never pay out if you needed it, but it turns out they were just helping the UK get back on it’s feet.

This week saw the 300,000th PPI complaint land on the Financial Ombudsman’s mat and with only 300 people dedicated to handling them, the regulator is on a recruitment drive. The thing is: if the banks didn’t reject so many claims then the FoS wouldn’t have to then investigate them and employ more people to uphold 9 out of every 10 cases referred to it.

Speaking in the latest FoS newsletter about the number of complaints received, Natalie Ceeney, Chief Financial Ombudsman, said: “These numbers are pretty unsettling for us.”

She goes on to say “If all this means we’ll need significantly more resource and capacity to handle ever-higher numbers of PPI complaints, then we need – now – to build this into the plan and budget we’ll be consulting on in the new year.”

And now for a high-end graph containing some PPI refund stats:

mis sold PPI facts graph

Over 6000 jobs could be created by mis sold PPI claims, as this extremely technical bar chart illustrates.

With only 300 members of staff working exclusively on PPI claims recruitment is essential to prevent a backlog of claims developing. Add these positions to the estimated 6,000 created by the banks to handle PPI complaints and the mis selling of PPI may well be able to claim one positive impact.

Of the 532,000 claims made in the first half of this financial year; 80% were referred to the Financial Ombudsman Service by claims management companies, revealing that the majority of people prefer to use a PPI claims solicitor rather than handle the claim themself.

With £557m being paid out to victims of mis sold PPI in the first six months of the year, 2011 is set to be a record PPI payout year, topping £1 billion and significantly contributed to by August, which saw £230m paid out in compensation alone.

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