Surprise, surprise – recent figures from the Financial Ombudsman (FOS )show that banks and other insurance providers are still failing to deal with payment protection insurance (PPI) complaints from their customers.

In an optimistic statement earlier this year, the banking industry Ombudsman predicted the number of PPI claims would fall from around 30,000 to 25,000. But now we’re at the end of the year we can see that complaints have instead hit a record high of 45,000 which is a 45% increase on last year.  In total, the FOS is dealing with over 800 complaints a week from financial customers about getting their unfair payments back.

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