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As you may know, in September of this year the The Financial Services Authority (FSA) began a consultation regarding the new guidance proposals concerning PPI complaints. The proposals are designed to improve the fairness of complaint handling but the FSA has now delayed plans to order policy providers to look again at over 180,000 rejected PPI compensation claims.
The rejected claims were to be re-opened and assessed again this year under the new guidance but after a large number of questions and complaints about the proposals, the FSA has put this process back to 2010. It’s a set back for many who have had their PPI claim rejected, but that’s all it is and there’s a good chance the re-assessment will happen next year.